Terms & Conditions
These Terms and Conditions govern the agreement between Everest Luxury Treks and its clients. Please read them carefully before booking any trip with us. By confirming a booking or making a payment, you acknowledge that you have read, understood, and agreed to these terms.
1. Trip Booking
A “Trip” refers to any trekking, tour, helicopter journey, expedition, cultural experience, or tailor-made travel service offered by Everest Luxury Treks through our official website, direct communication, or authorized sales channels.
A booking is considered confirmed only after Everest Luxury Treks receives the required deposit and sends the client an official booking confirmation by email. At that point, a contractual agreement between Everest Luxury Treks and the client comes into effect.
Clients are responsible for ensuring that all personal information supplied during booking, including names, passport details, travel dates, and contact information, is accurate.
2. Payments
All payments must be made only through payment methods officially provided by Everest Luxury Treks, including our authorized bank account, secure online payment facility, or other approved payment channels.
Clients should verify payment instructions received by email and should not transfer funds to any account that has not been officially confirmed by Everest Luxury Treks.
Everest Luxury Treks will not be responsible for payments made to unauthorized individuals, accounts, websites, or payment channels.
Any applicable bank charges, card-processing fees, international transfer fees, or payment gateway charges may be payable by the client unless specifically included in the trip price.
3. Trip Cost, Inclusions and Exclusions
Each trip page or travel proposal clearly states the services included and excluded in the quoted price.
The package price covers only the services specifically mentioned under “Cost Includes” or in the confirmed itinerary. Any service, activity, meal, transportation, accommodation, personal expense, or other item not specifically included will be the responsibility of the client.
For customized itineraries, the inclusions and exclusions stated in the final confirmed proposal will apply.
4. Advance Deposit, Cancellation and Refund
A deposit is required to secure your booking and allow Everest Luxury Treks to begin making the necessary travel arrangements.
Unless otherwise stated in your booking confirmation:
A 50% advance deposit is required for trekking and tour packages within Nepal.
Certain services, including international extensions, special permits, helicopter services, flights, luxury accommodations, or overseas programs, may require a higher deposit or full advance payment.
Cancellation requests must be submitted to Everest Luxury Treks in writing.
For standard Nepal trips:
Cancellation 30 days or more before departure: up to 50% of the deposit may be retained to cover administrative and already-incurred costs.
Cancellation 10–30 days before departure: the deposit is generally non-refundable.
Cancellation less than 10 days before departure or after the trip has started: payments may be non-refundable.
For trips involving Bhutan, Tibet, India, special permits, charter flights, helicopter services, or other prepaid third-party arrangements, separate cancellation conditions may apply.
Where a booking is made through a third-party travel platform, agent, or marketplace, the cancellation and refund terms of that booking channel may also apply.
Any approved refund will be processed after deducting applicable bank fees, payment-processing charges, cancellation costs, and non-refundable expenses already paid to suppliers.
5. Cancellation by Everest Luxury Treks
Everest Luxury Treks reserves the right to cancel, postpone, modify, or reroute a trip when circumstances beyond our reasonable control make it unsafe, impossible, or impractical to operate the original itinerary.
Such circumstances may include:
Severe weather or natural disasters
Flight cancellations or transportation disruptions
Strikes or civil disturbances
War or political instability
Government restrictions
Epidemics, pandemics, or quarantine requirements
Road or trail closures
Landslides, avalanches, or other natural hazards
Other unforeseen circumstances beyond our control
If Everest Luxury Treks is required to cancel a trip, we will make reasonable efforts to provide an alternative arrangement, postpone the trip, or issue an applicable refund after deducting costs already incurred and non-refundable payments made to third-party suppliers.
6. Postponement and Date Changes
Clients may request to postpone or change their travel dates by contacting Everest Luxury Treks in writing.
Where possible, we will transfer the amount already paid toward a future departure. The revised booking may be subject to availability, seasonal price differences, permit costs, airfare changes, accommodation rates, government fees, or supplier charges.
Where a postponed booking remains valid for a specified period, any increase in the trip cost at the time of the new departure must be paid by the client.
Non-refundable services already booked may not be transferable.
7. Travel Insurance and Medical Expenses
All travelers are strongly advised to obtain comprehensive travel insurance before arriving in Nepal.
For trekking and high-altitude journeys, insurance should provide adequate coverage for:
High-altitude trekking
Emergency medical treatment
Hospitalization
Trip cancellation or interruption
Lost or delayed baggage
Emergency helicopter evacuation and rescue
Repatriation where applicable
For high-altitude trekking programs, clients should ensure that their insurance provides helicopter evacuation coverage up to the maximum altitude of their itinerary.
Everest Luxury Treks is not responsible for medical, hospitalization, rescue, evacuation, or repatriation expenses incurred during a trip.
8. Health and Physical Fitness
Clients are responsible for ensuring that they are physically and medically capable of participating in their selected trip.
Travelers with existing medical conditions, allergies, dietary requirements, mobility limitations, or other special requirements should inform Everest Luxury Treks before confirming their booking.
For demanding or high-altitude journeys, we recommend consulting a qualified medical professional before departure.
Everest Luxury Treks and its guides reserve the right to modify an itinerary or recommend that a traveler discontinue a particular activity where continuing could present a serious health or safety risk.
9. Transfer or Change of Booking
If a client is unable to participate in the originally booked trip, Everest Luxury Treks may assist with transferring the booking to another available trip or travel date.
Any transfer is subject to:
Availability
Permit requirements
Supplier conditions
Airline or accommodation policies
Differences in package prices
Administrative or cancellation charges
Any additional costs resulting from the transfer or change must be paid by the client.
10. Changes to the Itinerary
Travel in Nepal, particularly in the Himalayan regions, can be affected by weather, altitude, trail conditions, flight operations, road conditions, and other circumstances.
Everest Luxury Treks therefore reserves the right to alter routes, accommodation, transportation, activities, or schedules where necessary for safety or operational reasons.
Our team will make reasonable efforts to provide an alternative of a similar standard whenever possible.
Additional costs arising from circumstances outside the control of Everest Luxury Treks may be payable by the client.
11. Flights and Helicopter Operations
Mountain flights and helicopter services in Nepal are highly dependent on weather, visibility, aviation regulations, and operational conditions.
Flight schedules may be delayed, diverted, rescheduled, or cancelled without prior notice.
Everest Luxury Treks will assist clients with alternative arrangements wherever reasonably possible, but additional accommodation, transportation, meals, rebooking fees, or other expenses resulting from such disruptions are not automatically included in the original package price.
12. Personal Belongings
Clients are responsible for their passports, cash, electronic devices, luggage, trekking equipment, valuables, and other personal belongings throughout the trip.
Everest Luxury Treks will not be responsible for loss, theft, or damage to personal belongings unless such liability is required under applicable law.
Travel insurance covering personal belongings is recommended.
13. Passport, Visa and Travel Documents
Clients are responsible for ensuring that they possess a valid passport, Nepal visa, travel insurance, and any other documents required for their journey.
Everest Luxury Treks may assist with trekking permits and travel documentation included within the package, but the traveler remains responsible for providing accurate information and valid identification documents.
14. Conduct and Local Regulations
Travelers are expected to respect Nepalese laws, local traditions, religious customs, environmental regulations, protected areas, and local communities.
Everest Luxury Treks reserves the right to terminate a client's participation in a trip if their behavior creates a serious risk to themselves, staff, other travelers, local communities, or the safe operation of the journey.
In such circumstances, refunds may not be available.
15. Force Majeure
Everest Luxury Treks cannot be held responsible for delays, modifications, cancellations, or additional costs resulting from events beyond our reasonable control.
These may include natural disasters, extreme weather, political disturbances, government actions, strikes, epidemics, pandemics, flight disruptions, road closures, or similar extraordinary circumstances.
16. Agreement
By submitting a booking request, paying a deposit, or confirming a trip with Everest Luxury Treks, the client confirms that they have read, understood, and accepted these Terms and Conditions.
Everest Luxury Treks
Kathmandu, Nepal
Email: [email protected]
Official Website: everestluxurytreks.com.np
